Privacy Policy

Effective Date: 2025 January 01
Last Updated: 2025 June 02

1. Who We Are

DIL MULTI SHOP is an online digital marketplace specializing in software, fonts, web tools, and digital products. Our website address is: https://dilshanandaramana.com/shop

Contact Information:

Website: https://dilshanandaramana.com/shop
Email: multishop@dilshanandaramana.com
Phone: 077 144 7888
Address: Kaduwela, Sri Lanka.

2. Information We Collect

2.1 Personal Information

When you interact with our website, we may collect:

Account Information: Name, email address, username, password
Purchase Information: Billing address, payment method details (processed securely through payment processors)
Contact Information: Email, phone number when provided
Profile Information: Any additional information you choose to provide

2.2 Automatically Collected Information

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, click patterns, download history
Cookies and Tracking: Website preferences, login status, shopping cart contents

2.3 Digital Product Information

Download Records: Products purchased and downloaded
License Information: Software licenses and activation details
Support Interactions: Technical support requests and communications

3. How We Use Your Information

We use your information to:

Process Orders: Complete purchases and deliver digital products
Account Management: Create and maintain your user account
Customer Support: Provide technical assistance and resolve issues
Product Delivery: Send download links and license keys
Communication: Send order confirmations, updates, and important notices
Website Improvement: Analyze usage patterns to enhance user experience
Legal Compliance: Meet legal obligations and prevent fraud

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We may share information with trusted third parties who assist us:

Payment Processors: To process transactions securely
Email Services: To send transactional and promotional emails
Cloud Storage: To store and backup data securely
Analytics Providers: To understand website usage (anonymized data)

4.3 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our Terms of Service

5. Data Security

We implement appropriate security measures to protect your information:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Password-protected and encrypted databases
Access Controls: Limited access to personal information
Regular Updates: Security systems are regularly updated and monitored

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Digital Product Licenses and Usage

7.1 License Tracking

We maintain records of:

Software licenses purchased and activated
Download history and access logs
License compliance and usage monitoring

7.2 Product Updates

We may collect information about product usage to:

Provide software updates and patches
Improve product functionality
Ensure license compliance

8. Your Rights and Choices

8.1 Account Access

You can:

Access and update your account information
View your purchase history and downloads
Manage your communication preferences
Request account deletion

8.2 Data Rights (GDPR/CCPA Compliance)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to certain processing activities
Restriction: Limit how we process your data

8.3 Exercising Your Rights

To exercise these rights, contact us at [Your Email Address] with your request and proof of identity.

9. Data Retention

We retain your information for as long as:

Your account remains active
Required to provide our services
Necessary for legal, accounting, or security purposes
Comments: Retained indefinitely for spam prevention
Account Data: Retained until account deletion is requested
Transaction Records: Retained for 7 years for tax and legal purposes

10. International Data Transfers

If you are located outside [Your Country], please note that your information may be transferred to and processed in [Your Country] where our servers are located. We ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will:

Notify you of significant changes via email or website notice
Post the updated policy on our website
Update the “Last Updated” date at the top of this policy

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

DIL MULTI SHOP

Email: multishop@dilshanandaramana.com
Phone: 077 144 7888
Address: Kaduwela, Sri Lanka.
Website: https://dilshanandaramana.com/shop

For data protection inquiries specifically, please use the subject line “Privacy Policy Inquiry” in your email.

Note: This Privacy Policy is designed to comply with major privacy regulations including GDPR, CCPA, and other applicable laws. Please consult with a legal professional to ensure full compliance with your specific jurisdiction’s requirements.